Shipping policy

Shipping Policy for Hero Chute, INC

Overview

At Hero Chute, INC, we strive to provide fast, reliable, and cost-effective shipping for all our customers. This Shipping Policy outlines the details of our shipping process, including processing times, shipping methods, costs, and delivery expectations.

Processing Time

  • Orders are typically processed within 1-3 business days from the date of purchase, excluding weekends and holidays.

  • Orders placed after 12:00 PM EST may begin processing the following business day.

  • During peak seasons or promotional periods, processing times may be extended, and we will notify you of any delays.

Shipping Methods and Costs

  • We offer the following shipping options within the United States:

    • Standard Shipping: 3-7 business days – Cost varies based on order weight and destination.

    • Expedited Shipping: 2-3 business days – Additional fees apply, calculated at checkout.

    • Overnight Shipping: 1-2 business days – Available for select locations, with costs calculated at checkout.

  • International shipping is available to select countries. Costs and delivery times vary depending on the destination and are displayed at checkout.

  • All shipping costs are calculated based on the weight, dimensions, and destination of the package.

Shipping Destinations

  • We ship to all 50 states in the United States, including Alaska and Hawaii.

  • International shipping is available to Canada, Australia, the United Kingdom, and select countries in Europe and Asia. Please check our website at checkout for a full list of available destinations.

  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.

Delivery Expectations

  • Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).

  • Delivery times are estimates and may vary due to factors such as weather, carrier delays, or customs processing for international orders.

  • Hero Chute, INC is not responsible for delays caused by carriers or unforeseen circumstances beyond our control.

Free Shipping

  • Free standard shipping is offered on orders over $50 USD within the United States.

  • Free shipping promotions may not apply to oversized or heavy items, and exclusions will be noted at checkout.

International Shipping and Customs

  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • Please check your country’s import regulations before placing an order, as Hero Chute, INC is not responsible for packages held or delayed by customs.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team at support@herochute.com within 14 days of the estimated delivery date.

  • We will work with the carrier to resolve the issue and may offer a replacement or refund, subject to our discretion.

Shipping Restrictions

  • Some products may have shipping restrictions due to size, weight, or regulations. These restrictions will be noted on the product page.

  • Hazardous materials or items prohibited by law cannot be shipped.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us:

  • Email: support@herochute.com

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Thank you for shopping with Hero Chute, INC! We appreciate your business and are committed to delivering your order as quickly and safely as possible.